Frequently Asked Questions

Orders and payment

Which payment methods can I use?
You can pay securely by credit card, debit card and the other methods shown at checkout. See Payment Options for details.

When will my order ship?
Orders placed on weekdays usually ship within 24 hours. Details on the Shipping & Delivery page.

Sizes and products

How do I choose the right size?
Use the size chart on the product pages. If you are unsure, send us your height, weight and usual size and we will choose together.

Which clothes do I need for ballet?
The basics are a leotard and ballet tights. Depending on the class, add a chiffon skirt, and a bolero or warm-up wear in cold studios.

Returns and exchanges

Can I return a product?
You can use your right of withdrawal within 14 days of delivery, and you can also return unused products within 30 days. See Returns & Right of Withdrawal.

Can I exchange for another size?
Yes. We exchange sizes for unused products with their tags attached.